Rolls and Responsibilities
• Associate will be responsible for handling incoming and outbound calls from customers/Patients.
• Answer calls professionally to provide information about Doctor schedule, hospital services,
book and cancel appointments, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints,
and comments, as well as actions taken in the CRM.
• Associate must reply to those queries in a set format.
• Responsible to book the doctor appointments on a web portal