We are looking for Service Coordinator to join our team Apple Energy Private Limited
Job location : CBD Belapur,
Qualification: Minimum Graduate
Experience : Minimum 6 months experience in customer handling / Freshers also welcome with good commnunication
Responsibilities:
Manage and respond to incoming customer service requests via call/mail, updating them into the company's CRM system.
Schedule and coordinate service technicians’ visits.
Handle customers' queries and complaints. Investigate and generate tickets in CRM and update the status on a regular basis.
Coordinate between customers, field technicians, and internal departments like logistics, accounts, and sales to ensure prompt resolution.
Track spare parts availability, raise requisitions, and expedite deliveries when needed.
Provide regular updates to customers on service status and expected timelines.
Interested candidates can share their resume on admin@appleenergy.in