Voice Process Executive

one point one solutions Gurgaon is hiring for •Samsung video sales process•, 5 days a week working, any graduate with sales exp. and with good comm. skills can apply, no cab, excellent comm. skills can apply, salary - Rs.35000 ctc and Rs.30000 in hand + up to Rs.20000 incentives, proper day shift for females and rotational for males, work from office job, good looking candidates required. We are looking for a Voice Process Executive to join our team at 1 Point 1 Solution Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹25000 - ₹30000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Post Graduate and 2 - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.