Technical support Executive

32,000 - 37,000 /month

Smartroot

Sector 19 Gurgaon, Gurgaon

1 - 6+ years Experience in Customer Support / TeleCaller

20 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

Job Description

We are looking for a Technical support Executive to join our team at Smartroot. The role offers ₹32,000 - ₹37,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Technical support Executive job

What is the eligibility criteria to apply for this Technical support Executive job?
Ans: The candidate should be Graduate and above and above with 1 - 6+ years Experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹32000 - ₹37000 per month that depends on your interview. It's a Full Time job in Gurgaon.
How many working days are there for this Technical support Executive job?
Ans: This Technical support Executive job will have 5 working days.
Are there any charges applicable while applying or joining this Technical support Executive job?
Ans: No, there is no fee applicable for applying this Technical support Executive job and during the employment with the company, i.e., Smartroot.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Technical support Executive role?
Ans: There is an immediate opening of 20 Technical support Executive at Smartroot
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Technical support Executive job?
Ans: This Technical support Executive job has Rotational Shift.