Customer Care Executive

THIS JOB IS FOR ( SBI PROCESS / OYO / INDIGO / DOMESTIC AND INTERNATIONAL )

Timing :

For Day Shift   11:00AM to 7:00PM (No Cab)

For Night Shift 10:00PM to 6:00AM (With one side cab)

Key Job Responsibilities

•  To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.

•  Promote and maintain positive relations with all contacts, customers, and potential customers

• Achieve desired level of productivity to meet & contribute towards branch profitability targets.

•  Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

•  Conduct promotional activities for marketing and drive referral programs for customer acquisition

•  Responsible to handle day to day transactions and valuables.

•  Maintain all data and records related to daily transactions

• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being  Knowledge, Skills & Attributes.

• Result Orientation

•  Customer Service & Retention Focus

•  Digital Mindset

•  Relationship Building

•  Process Knowledge/ Orientation

•  Effective Time Management

•  Cross Selling / Upselling Skills Skills

•  Business Development

•  Communication Skills - Proficiency in local language and English

Role Requirements :

Educational Qualification - Any Graduate

Experience :

Freshers / 1 year experience in lending / financial services

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.