Voice & Non-Voice Customer Support Executive

Customer Support Executive – Join the Svastika Team at Wildship Enterprises

At Wildship Enterprises, the parent company of Svastika—a brand that seamlessly blends aesthetics with cultural and spiritual essence—we are looking for a Customer Support Executive who can be the voice of our brand and deliver outstanding service to our valued customers.

What You'll Do:

Respond to Customer Queries:

Handle inbound and outbound emails, messages, and support tickets in a timely and professional manner.

Resolve Issues Efficiently:

Address product-related inquiries, order issues, delivery concerns, and other customer needs with clarity and empathy.

Maintain Customer Records:

Update CRM tools and maintain accurate records of all interactions and resolutions.

Collaborate Internally:

Coordinate with relevant teams (logistics, operations, content, etc.) to resolve customer concerns effectively.

Ensure Customer Satisfaction:

Follow up with customers to ensure their issues are fully resolved and gather feedback to improve service.

Contribute to Improvement:

Share customer insights and suggest improvements in processes to enhance the overall customer experience.

Who You Are:

Excellent written and verbal communication skills.

Prior experience in customer support, preferably in e-commerce or D2C brands.

Comfortable using email, ticketing platforms, and CRM tools.

Empathetic, solution-oriented, and calm under pressure.

A team player with a positive attitude and problem-solving mindset.

Fluent in English and Hindi (additional languages are a bonus).

What We Offer:

A friendly, supportive work culture where your voice matters.

Opportunities for skill development and career growth.

A chance to work with a purpose-driven brand that’s growing rapidly.

A creative environment that values empathy and customer-first thinking.

Work Schedule:

Working Days: Monday to Saturday

Saturday Structure:

2 Saturdays – Half-day on-site

2 Saturdays – Work From Home (WFH)

If you're passionate about helping people and want to be a part of a growing team that values communication and care, we’d love to hear from you.

Apply now and be the reason someone loves shopping with Svastika!

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

1. What is the eligibility criteria to apply for this Voice & Non-Voice Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20500 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Voice & Non-Voice Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Voice & Non-Voice Customer Support Executive job and during the employment with the company, i.e., WILDSHIP ENTERPRISES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice & Non-Voice Customer Support Executive role?
   Ans: There is an immediate opening of 1 Voice & Non-Voice Customer Support Executive at WILDSHIP ENTERPRISES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job has Day Shift.