Voice & Non-Voice Call Center Agent

18,000 - 35,000 /month

Flipkart

Indira Nagar, Bangalore

0 - 6 months Experience in Customer Support / TeleCaller

5 Openings

Full Time/Part Time

Job Highlights

Industry Type: BPO

10th Pass and above

All genders

5 days working | Flexible Shift

Job Benefits: Cab, PF

Job Description

We are looking for a Voice & Non-Voice Call Center Agent to join our team at Flipkart. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹18,000 - ₹35,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 10th Pass and 0 - 6 months of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Flexible shift.

Other Details

It is a Both Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Voice & Non-Voice Call Center Agent job

What is the eligibility criteria to apply for this Voice & Non-Voice Call Center Agent job?
Ans: The candidate should be 10th Pass and above and above with 0 - 6 months of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹18000 - ₹35000 per month that depends on your interview. It's a Both job in Bangalore.
How many working days are there for this Voice & Non-Voice Call Center Agent job?
Ans: This Voice & Non-Voice Call Center Agent job will have 5 working days.
Are there any charges applicable while applying or joining this Voice & Non-Voice Call Center Agent job?
Ans: No, there is no fee applicable for applying this Voice & Non-Voice Call Center Agent job and during the employment with the company, i.e., Flipkart.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Voice & Non-Voice Call Center Agent role?
Ans: There is an immediate opening of 5 Voice & Non-Voice Call Center Agent at Flipkart
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Voice & Non-Voice Call Center Agent job?
Ans: This Voice & Non-Voice Call Center Agent job has Flexible Shift.