Customer Care Executive

We’re Hiring | Customer Support Executive – US Voice Process (Night Shift)
Shift: US Night Shift

Role Description
We are looking for a Customer Support Executive (US Voice Process) to handle inbound and outbound calls from US customers. The role involves resolving customer queries, delivering accurate information, and ensuring high customer satisfaction in a fast-paced environment.

About the Company
Jones Elite Constructions is a U.S.-based property maintenance and construction services company, supporting commercial, residential, retail, and vacation properties across multiple U.S. states. We are committed to quality service, customer satisfaction, and operational excellence.

Key Responsibilities
✔ Handle inbound & outbound US customer calls professionally
✔ Understand customer concerns and provide effective solutions
✔ Maintain call quality, compliance, and customer satisfaction metrics
✔ Accurately update CRM systems with call details
✔ Meet daily & monthly KPIs (AHT, FCR, CSAT, etc.)
✔ Escalate complex issues to internal teams when required
✔ Adhere to data privacy and security policies
✔ Collaborate with team members and supervisors

Requirements
🔹 Excellent verbal communication skills in English
🔹 Experience in US/International Voice Process preferred
🔹 Freshers with excellent communication skills are welcome
🔹 Willingness to work US night shifts
🔹 Strong listening, problem-solving & interpersonal skills

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.