Customer Care Executive

30,000 - 50,000 /month*

Jones Recruitzo Private Limited

Indira Nagar, Bangalore

₹5,000 incentives included

1 - 6 years Experience in Customer Support / TeleCaller

20 Openings

Incentives included

Full Time

Skills Required

International Calling

Job Highlights

12th Pass and above

All genders

5 days working | Night Shift

Job Benefits: Cab, PF

Job Description

We’re Hiring | Customer Support Executive – US Voice Process (Night Shift)
Shift: US Night Shift

Role Description
We are looking for a Customer Support Executive (US Voice Process) to handle inbound and outbound calls from US customers. The role involves resolving customer queries, delivering accurate information, and ensuring high customer satisfaction in a fast-paced environment.

About the Company
Jones Elite Constructions is a U.S.-based property maintenance and construction services company, supporting commercial, residential, retail, and vacation properties across multiple U.S. states. We are committed to quality service, customer satisfaction, and operational excellence.

Key Responsibilities
✔ Handle inbound & outbound US customer calls professionally
✔ Understand customer concerns and provide effective solutions
✔ Maintain call quality, compliance, and customer satisfaction metrics
✔ Accurately update CRM systems with call details
✔ Meet daily & monthly KPIs (AHT, FCR, CSAT, etc.)
✔ Escalate complex issues to internal teams when required
✔ Adhere to data privacy and security policies
✔ Collaborate with team members and supervisors

Requirements
🔹 Excellent verbal communication skills in English
🔹 Experience in US/International Voice Process preferred
🔹 Freshers with excellent communication skills are welcome
🔹 Willingness to work US night shifts
🔹 Strong listening, problem-solving & interpersonal skills

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Customer Care Executive job

Who is eligible to apply for this Customer Care Executive job at Jones Recruitzo Private Limited?
Ans : Candidates should have a 12th Pass and above qualification and skills like International Calling for this Customer Care Executive job offered by Jones Recruitzo Private Limited.
How much can you earn in this position?
Ans : You can earn between ₹30,000-₹50,000 per month in this Customer Care Executive position.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Indira Nagar, Bangalore.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 20 vacancies for this Customer Care Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Care Executive, you will work on skills like International Calling.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Indira Nagar, Bangalore.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like International Calling with 1-6 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹30,000-₹50,000 per month. This is a Full Time job and has 20 openings.