Customer Support Executive

24,000 - 34,000 /month

Emerge It Solution

Indira Nagar, Bangalore

0 - 2 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Rotational Shift

Job Description

Our expanding company is seeking fresh and experienced talents who aspire to excel as Customer Support Executives. We are looking for individuals who can play a pivotal role in enhancing customer satisfaction, thereby contributing to increased profitability and achieving both short-term and long-term organizational objectives.

Following are the details of Recruitment: -
Languages- English, Kannada, Hindi, Telugu, Tamil and Malayalam. (Max 3

languages English Mandatory).

• Educational Qualification- Any Graduates, Graduation /Diploma mandatory.

• Shifts-Rotational Shifts.

• Work Location- Onsite Project (Includes Accommodation, food Allowance,

visa and travelling expenditure).

• Salary CTC- As per market standards.

• Recruitment Criteria – Male and Female candidates who's age is not more than 30.

• Immediate joining candidates are appreciated.

• Requirements- should either possess a valid passport or be willing to apply for one

after the interview process. must have documentation confirming full double

vaccination status.

• Fresher or Experience as Customer support Specialists or similar CS roles.

• Familiarity with our industry is a plus.

• Experience using Help Desk Software and remote support tools is a plus.

• Excellent communication and problem-solving skills

Roles and Responsibilities:

• Respond to Customer Queries in a timely and accurate way, via phone, email or

chat, ensuring a positive customer experience.

• Identify customer needs and help customer use specific features effectively.

• Analyse and report product malfunctions (by conducting tests in various scenarios

or impersonating users to replicate issues.).
• Update our internal database with information regarding technical issues and

valuable discussions with customers.

• Monitor customer complaints on social media and proactively reach out to provide

assistance and resolve issues

• Share feature requests and effective workarounds with team members.

• Inform customers about new features and functionalities.

• follow up with customers to ensure their technical issues are resolved.

• Gather customer feedback and share with our Product, Sales, and Marketing team.

• Assist in training junior Customer Support Representatives.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹24,000-₹34,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Indira Nagar, Bangalore.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 25 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Indira Nagar, Bangalore.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 0-2 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹24,000-₹34,000 per month. This is a Full Time job and has 25 openings.