Quality Analyst

Job Title: Quality Analyst – Collections Process (BPO)

Role Description
Call auditing monitoring and giving feedback on real time bases  

Preparing reports on daily audits, team huddles  

RCA’s on calls finding defects & delivering the mail  

Provide insights and process guidance to the projects as per the need

Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation

From time to time highlight any critical escalations where the central quality teams intervention is required in any BU project team

Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Quality Analyst job

1. What is the eligibility criteria to apply for this Quality Analyst job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Quality Analyst job?
   Ans: This Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Quality Analyst job and during the employment with the company, i.e., DIGIVANCE SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Quality Analyst role?
   Ans: There is an immediate opening of 1 Quality Analyst at DIGIVANCE SOLUTIONS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Quality Analyst job?
   Ans: This Quality Analyst job has Day Shift.