Job Description – Pre-Sales Manager

Department: Pre Sales
Location: Bangalore
Company: NKLUSIVE

About the Company

NKlusive, born from NK Realtors, is a one-of-a-kind sales and marketing consultancy specializing in premium and luxury real estate. We are committed to delivering an exceptional customer experience and partnering with leading developers across markets.

For more information, visit our website.

Position Overview

The Pre-Sales Manager is responsible for effectively managing the pre-sales team, ensuring seamless lead qualification, customer engagement, and maintaining high responsiveness to all incoming enquiries. The role focuses on ensuring quality interactions with prospects, managing follow-ups, optimizing lead flow through CRM, and coordinating smooth handovers to the sales team.

Key Responsibilities

Team Leadership & Operations

• Lead, train, and mentor the pre-sales team to ensure high performance and target achievement.

• Oversee day-to-day operations including call handling, follow-ups, and lead management.

• Establish and enforce process standards, call quality benchmarks, and response time SLAs.

• Monitor team productivity, allocate workloads, and ensure adherence to company policies.

Lead Management & Customer Engagement

• Ensure 100% acceptance of all incoming calls on customer care numbers and efficient handling of customer queries.

• Ensure timely follow-up on missed calls, call drops, and call-back requests.

• Oversee immediate entry and action on all leads received through various sources (digital, website, walk-ins, referrals, campaigns, etc.).

• Monitor and guide the team in managing digital leads effectively.

• Ensure real-time response to all online web chats and queries within defined timelines.

• Drive appointment setting for face-to-face meetings, virtual presentations, and site visits.

Process, Reporting & Coordination

• Ensure accurate CRM updates, data quality, and comprehensive tracking of all interactions.

• Review daily, weekly, and monthly performance dashboards and share reports with management.

• Collaborate closely with the Sales Team to ensure seamless handover of qualified leads and scheduled appointments.

• Identify process improvement opportunities and implement best practices to enhance team efficiency.

Skills & Qualifications

• Education: Graduation (any stream)

• Experience: 3 years – 6 years of experience in a similar pre-sales or customer engagement role; prior team lead/managerial experience preferred.

• Languages: English – Excellent verbal & written skills (Required)

  • Kannada (for Bangalore) – Excellent verbal skills (Required)

  • Hindi – Speaking proficiency (Preferred)

Technical & Professional Skills

• Familiarity with CRM systems, digital tools, and MS Office.

• Strong customer service orientation and listening skills.

• Excellent phone etiquette and communication skills.

• Good interpersonal skills, relationship-building ability, and people management.

• Strong problem-solving ability and multi-tasking skills.

• High integrity, presentable personality, and team-oriented approach.

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6 years of experience.

More about this Presales Manager job

1. What is the eligibility criteria to apply for this Presales Manager job?
   Ans: The candidate should be Graduate and above and above with 3 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹35000 - ₹50000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Presales Manager job?
   Ans: This Presales Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Presales Manager job?
   Ans: No, there is no fee applicable for applying this Presales Manager job and during the employment with the company, i.e., N K Realtors Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Presales Manager role?
   Ans: There is an immediate opening of 1 Presales Manager at N K Realtors Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Presales Manager job?
   Ans: This Presales Manager job has Day Shift.