Looking for Customer Support / TeleCaller Jobs in Kolkata?
Kolkata has emerged as one of the moderate demand markets for Customer Support / TeleCaller roles with over 400 active openings currently available. This stable job market is driven by 24x7 customer service demand across industries creating opportunities for both freshers and experienced customer support and telecalling professionals. Employers across BPO, e-commerce, banking are actively hiring with 301 new roles added in recent hiring cycles.
Customer Support / TeleCaller Job Opportunities in Kolkata
In Kolkata, Customer Support / TeleCaller openings cover positions such as customer support executive, telecaller, BPO agent. The work is mostly Work from office, though Office-based options are available with certain employers. Entry-level roles fit candidates with 0–1 years experience, while 2–4 years open up higher responsibility roles. The work nature is characterized by high-volume communication role with KPI-driven performance.
What Skills Are Required for Customer Support / TeleCaller Jobs in Kolkata?
Employers expect proficiency in customer query resolution, call handling, CRM usage supported by patience, clear communication, active listening. Tool familiarity such as Zoho CRM, Freshdesk, Zendesk, IVR systems is common. Minimum eligibility starts at 10th pass, while Graduate and customer service certification improve shortlisting chances.
What Is the Salary for Customer Support / TeleCaller Jobs in Kolkata?
In Kolkata, Customer Support / TeleCaller salaries range from ₹15,000–₹25,000 per month. Entry-level positions begin near ₹15,000, while professionals with 2–4 years experience move toward ₹25,000. Pay is structured as fixed + performance incentives and has remained stable year over year.
Top Localities for Customer Support / TeleCaller Jobs in Kolkata
Customer Support / TeleCaller jobs within Kolkata are largely concentrated in
Sector V - Salt Lake,
New Town and
Salt Lake. Employers prefer these areas for their infrastructure and connectivity. Candidates in Kolkata can target these zones to optimise commute efficiency.