Looking for Customer Support / TeleCaller Jobs in Kolkata?
Kolkata is recognized as one of the moderate demand markets for Customer Support / TeleCaller roles, with over 400 active openings currently available. This stable job market is driven by 24x7 customer service demand across industries, creating opportunities for both freshers and experienced customer support and telecalling professionals. Employers across BPO, e-commerce, banking are actively hiring, with 319 new roles added in recent hiring cycles.
Top Localities for Customer Support / TeleCaller Jobs in Kolkata
Across Kolkata, Customer Support / TeleCaller jobs are mainly concentrated in
Sector V - Salt Lake,
Salt Lake,
New Town. These zones attract employers owing to infrastructure and connectivity. Candidates in Kolkata may prioritise these areas to optimise commute efficiency.
Customer Support / TeleCaller Job Opportunities in Kolkata
Customer Support / TeleCaller openings available in Kolkata span roles such as customer support executive, telecaller, BPO agent. The work is mainly Work from office, with Office-based options present at select employers. Entry-level roles suit candidates having 0–1 years experience, while 2–4 years qualify for higher responsibility roles. The nature of work is defined by high-volume communication role with KPI-driven performance.
What Is the Salary for Customer Support / TeleCaller Jobs in Kolkata?
Customer Support / TeleCaller salaries in Kolkata fall within ₹15,000–₹24,000 per month. Entry-level roles start around ₹15,000, while professionals with 2–4 years experience reach close to ₹24,000. Compensation is structured as fixed + performance incentives and has stayed stable year over year.
What Skills Are Required for Customer Support / TeleCaller Jobs in Kolkata?
Proficiency in customer query resolution, call handling, CRM usage is expected by employers, along with support from patience, clear communication, active listening. Familiarity with tools such as Zoho CRM, Freshdesk, Zendesk, IVR systems is standard. Minimum eligibility starts at 10th pass, while Graduate and customer service certification increase shortlisting chances.
Top Companies Hiring for Customer Support / TeleCaller Jobs in Kolkata
Top employers recruiting customer support and telecalling professionals in Kolkata include
Globiva,
Orion Edutech,
Concentrix across BPO, e-commerce, banking. Overall, 393 employers are actively hiring, offering candidates a wide choice across organisation sizes and work cultures.
Apply for Customer Support / TeleCaller Jobs in Kolkata
Candidates exploring Customer Support / TeleCaller jobs in Kolkata have access to over 400 openings and can apply using filters for locality, salary, experience and work mode. Setting job alerts helps track new openings across BPO, e-commerce, banking.