International Voice Process

We are looking for an enthusiastic and dedicated Sales and Retention to become a valuable part of our team for Hexaware Technologies based in Navi Mumbai, located at Ghansoli. The role offers 17k - upto 23k and involves managing customer calls, delivering outstanding customer service related to telecom industry. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.

• Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Offer timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.

Job Requirements:

We are seeking candidates with minimum 6 months of experience in customer service or telecalling, who are proficient in English speaking. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. A HSC is required, and candidates must be open to a rotational shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this International Voice Process job

1. What is the eligibility criteria to apply for this International Voice Process job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹23000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this International Voice Process job?
   Ans: This International Voice Process job will have 6 working days.
4. Are there any charges applicable while applying or joining this International Voice Process job?
   Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., HEXAWARE TECHNOLOGIES LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process role?
   Ans: There is an immediate opening of 30 International Voice Process at HEXAWARE TECHNOLOGIES LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Voice Process job?
   Ans: This International Voice Process job has Rotational Shift.