International Customer Representative

Hi,

I am Purnima. We are Hiring International Voice Process Executive  for Vodafone @ SP Info-city, Pune . It is a 1 year contract to hire position.

Below are a few key details:

• CTC: ₹5.5 LPA (including 10% annual performance-based bonus)

• Project Duration: Ongoing (International Voice Process - Inbound call only no blended process)

• Experience Required: 1+ years

• Shift: UK Shift

• Work Mode: Hybrid (3 days’ work from office per week)

• Cabs: Chargeable

• Location - PUNE - SP Info-city

Interview Rounds: 3

1. Round 1: Communication Screening

2. Round 2: Voice Versant Test (Minimum score: 60)

3. Round 3: Communication & Stability Assessment , Final Interview: Face-to-Face (F2F)
   

Job Description:

The Customer Care Advisor is the first point of contact for customers (via telephone, email and self-serve), who are required to provide customer service solutions to callers in an efficient and professional manner, in line with Vodafone’s customer experience standards. The Customer Care Advisor has a good knowledge of Vodafone’s latest products and offerings, price plans and associated technologies, systems and processes. And performs specific tasks related to delivering excellent customer service and sales through outbound/inbound communication and in line with standard customer care processes. Typically reports to the Customer Care Team Leader. 

Job Responsibility

• Handles customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service; troubleshooting for Network, Internet etc. 

• Meets defined KPIs including NPS and sales;

• Processes transactional activities in line with Vodafone standards, policies and processes;

• Provides accurate and timely information by fully investigating all customer enquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs;

• Exchanges information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (e.g. to activate services, solve claims and complaints, apply discounts);

• Uses time proactively and efficiently to deliver on service targets;

• Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers;

• Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions;

• Effectively interacts with stakeholders where necessary, to assist with efficient query/complaint resolution;

• Acts as an advocate of Vodafone, protecting the reputation by following Vodafone’s Brand Tone of Voice;

• Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Regards,

Purnima Moharana

Manager - Talent Acquisition & Delivery

Mobile: +91 7847890110 | Email: Purnima@Dinoxo.com

LinkedIn: https://www.linkedin.com/in/purnima-moharana-8158399b/

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this International Customer Representative job

1. What is the eligibility criteria to apply for this International Customer Representative job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹40000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this International Customer Representative job?
   Ans: This International Customer Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this International Customer Representative job?
   Ans: No, there is no fee applicable for applying this International Customer Representative job and during the employment with the company, i.e., CREENCIA TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Customer Representative role?
   Ans: There is an immediate opening of 20 International Customer Representative at CREENCIA TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Customer Representative job?
   Ans: This International Customer Representative job has Rotational Shift.