Helpdesk Executive (Office)

Job Responsibilities:

Handle inbound and outbound calls in a professional manner.

Provide timely and accurate information to customer queries.

Resolve customer complaints effectively; escalate complex issues as required.

Maintain and update customer records with accuracy.

Follow up on unresolved queries to ensure closure within SLA timelines.

Ensure adherence to process workflows, compliance, and quality standards.

Maintain high levels of customer satisfaction through excellent service delivery.

Flexible to work in rotational shifts, including night shifts.

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 4 years of experience.

More about this Helpdesk Executive (Office) job

1. What is the eligibility criteria to apply for this Helpdesk Executive (Office) job?
   Ans: The candidate should be Post Graduate and above and above with 3 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹28000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Helpdesk Executive (Office) job?
   Ans: This Helpdesk Executive (Office) job will have 5 working days.
4. Are there any charges applicable while applying or joining this Helpdesk Executive (Office) job?
   Ans: No, there is no fee applicable for applying this Helpdesk Executive (Office) job and during the employment with the company, i.e., Accenture.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Helpdesk Executive (Office) role?
   Ans: There is an immediate opening of 2 Helpdesk Executive (Office) at Accenture
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Helpdesk Executive (Office) job?
   Ans: This Helpdesk Executive (Office) job has Rotational Shift.