Customer Care Executive

15,000 - 25,000 /month

Evolution Inc

Powai, Mumbai

0 - 2 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Graduate and above

Females Only

6 days working | Day Shift

Job Description

Tracking and monitoring of service related requests / calls from clients / customers ( Assinging, Follow Up & Closure of Service Calls)

Responsible for AMC tracker & AMC management ( New AMC , Renewal & Expiry )

Responsible for Client quotations , BOQ, PI

Reconcilation of Client PI, BOQ, & Service Quotation

Responsible for Client Invoicing

Accountable for Client follow up and reminders

Monitor and track RMA.

Maintain Customer database and feedback

Inventory management on Engineering tools and spares & reconcilation

Follow up on Service reports from engineers , checks and evaluation of service reports and closure

Record keeping for routine repairs and maintenance

Responsible for Employee Welfare and wellness activities.

Responsible for MIS for the Service Desk

Responsible for daily task / job assignment to the service engineers in discussion with the Service Leads

Necessary training and induction to the new entrants related to customer service desk

Responsible for maintaining of documents related to service reports and Project hand over documents

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

Can freshers or experienced candidates apply for this Customer Care Executive role?
Ans : Candidates who have a Graduate and above qualification with 0-2 years of experience can apply for this Customer Care Executive role.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹15,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Powai, Mumbai.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 0-2 years of experience can apply for this Customer Care Executive job. Only female candidates can apply.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Executive job is located in Powai, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution along with 0-2 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹15,000-₹25,000 per month. This is a Full Time opportunity and has 1 openings available.