Telecaller

Job Title: Tele Caller / Inside Sales south Indian language

Location : Mumbai

Work Mode: 6 Days – Work from Office

Note : Maximum hike on fixed CTC is up to 20%. Additional performance-based incentives will be provided.

Interview Rounds: Telephonic → Virtual → Final Face-to-Face

Job Summary

We are looking for a dynamic and customer-focused Telecaller to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting customers, resolving queries, promoting products/services, and generating leads or sales. The role requires excellent communication skills and a customer-first approach.

Key Responsibilities

• Handle inbound customer calls and resolve queries, complaints, and service requests.

• Make outbound calls to new and existing customers to promote products, services, and offers.

• Maintain accurate customer records and update the CRM system regularly.

• Follow approved communication scripts and guidelines during calls.

• Understand customer needs and provide suitable solutions or alternatives.

• Achieve daily, weekly, and monthly call, lead, and sales targets.

• Ensure high levels of customer satisfaction through professional communication.

• Escalate complex customer issues to supervisors when required.

• Follow company policies, quality standards, and compliance procedures.

Requirements

Education: Minimum Graduate

Experience: 0–2 years of experience in telecalling, customer service, telesales, or related roles (Freshers can apply)

Skills:

• Excellent verbal communication in English, Hindi, and regional languages (as required)

• Strong listening and objection-handling skills

• Basic computer knowledge and data entry skills

• Ability to work under pressure and meet targets

• Preferred Skills

• Positive attitude and patience while handling customers

• Prior experience in BPO / Call Center / Telesales is an advantage

• Willingness to learn product/service knowledge and improve performance

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.