Email Chat Support Executive

Job Description 2: SBI – Mutual Fund (Email & Inbound Process)

Process: SBI – Mutual Fund (Blended: Email + Inbound)
Openings: Email – 5 | Inbound – 15
Location: Startek, Ghansoli, Navi Mumbai

Job Responsibilities:

• Handle customer queries via email and inbound calls.

• Provide accurate and timely information about SBI Mutual Fund products.

• Ensure quality customer service and documentation accuracy.

• Maintain SLAs and process compliance.

Requirements:

• Education: Graduate (mandatory).

• Experience: Minimum 6 months of BPO email or blended process experience.

• Communication Skills: Decent English communication; Versant score 3.

• Shift Timing: 8 AM – 8 PM (any 9-hour shift window).

• Weekly Off: Sunday fixed off.

Compensation:

• Salary: ₹18,000 In-Hand / ₹22,000 CTC per month.

Additional Details:

• Date of Joining: 24th November 2025.

• Note: NISM certification is mandatory under the same conditions as above.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Email Chat Support Executive job

1. What is the eligibility criteria to apply for this Email Chat Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Email Chat Support Executive job?
   Ans: This Email Chat Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email Chat Support Executive job and during the employment with the company, i.e., Startek.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email Chat Support Executive role?
   Ans: There is an immediate opening of 99 Email Chat Support Executive at Startek
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email Chat Support Executive job?
   Ans: This Email Chat Support Executive job has Day Shift.