Customer Support Executive

Job Summary:

We are hiring for an International Voice Process in Malad, Mumbai. The role involves interacting with international customers over calls to resolve queries, provide product/service information, and ensure customer satisfaction. This position requires excellent English communication skills and a customer-oriented attitude.

Key Responsibilities:

• Handle inbound and outbound calls from international customers.

• Provide accurate information about products, services, billing, or technical issues.

• Resolve customer queries and complaints efficiently within defined timelines.

• Maintain a positive, empathetic, and professional attitude toward customers.

• Document customer interactions and maintain call records in the system.

• Follow company guidelines and meet performance metrics (quality, resolution rate, call handling time).

Required Skills & Qualifications:

• Excellent English communication skills (verbal and written).

• Strong listening, problem-solving, and interpersonal skills.

• Ability to work in a fast-paced, target-driven environment.

• Comfortable working in rotational and night shifts.

• Education: HSC (12th Pass) / Graduate in any stream.

• Experience: Freshers and experienced candidates both can apply (BPO experience preferred).

Benefits & Perks:

• Attractive salary: ₹28,000 – ₹35,000 In-Hand.

• Performance-based incentives.

• Pick-up & drop facility for night shifts.

• Paid training and career growth opportunities.

• Employee engagement and recognition programs.

Additional Information:

• Location: Malad, Mumbai

• Shift: Rotational (including night shifts)

• Working Days: 5 days working, 2 rotational week offs

• Immediate joiners preferred

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹28000 - ₹37000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Witbloom Training Placement.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 20 Customer Support Executive at Witbloom Training Placement
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.