Customer Support Executive

Job Description:

About the Role:

We are seeking a proactive and customer-focused Customer Support Executive to join our team. The candidate will be responsible for handling customer interactions, resolving queries, and ensuring a smooth customer experience across different communication channels.

Role & responsibilities :

• Handle inbound and outbound calls, WhatsApp, emails, and chat support.

• Respond to customer inquiries regarding products, orders, and services in a professional manner.

• Resolve complaints efficiently while maintaining customer satisfaction.

• Coordinate with internal teams (operations, logistics, sales, etc.) for order status, replacements, and refunds.

• Maintain accurate records of customer interactions in CRM/Excel/Shopify.

• Ensure follow-up with customers for query closure and feedback.

• Escalate unresolved issues to the senior team when required.

Preferred candidate profile

• Candidates with Madurai location preferred with age group of 23 to 35

• Graduate in any discipline (preferred).

• 0-3 years of experience in customer support/tele-calling/CRM handling.

• Excellent communication skills in English and Hindi (added advantage).

• Strong problem-solving ability and patience while dealing with customers.

• Basic computer knowledge (MS Office, email handling, CRM tools).

• Ability to work in a fast-paced environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹25000 per month that depends on your interview. It's a Full Time job in Madurai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Sihi Heritage Soil Industries Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at Sihi Heritage Soil Industries Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.