Customer Support Executive

Job Description:

About the Role:

We are seeking a proactive and customer-focused Customer Support Executive to join our team. The candidate will be responsible for handling customer interactions, resolving queries, and ensuring a smooth customer experience across different communication channels.

Role & responsibilities :

• Handle inbound and outbound calls, WhatsApp, emails, and chat support.

• Respond to customer inquiries regarding products, orders, and services in a professional manner.

• Resolve complaints efficiently while maintaining customer satisfaction.

• Coordinate with internal teams (operations, logistics, sales, etc.) for order status, replacements, and refunds.

• Maintain accurate records of customer interactions in CRM/Excel/Shopify.

• Ensure follow-up with customers for query closure and feedback.

• Escalate unresolved issues to the senior team when required.

Preferred candidate profile

• Candidates with Madurai location preferred with age group of 23 to 35

• Graduate in any discipline (preferred).

• 0-3 years of experience in customer support/tele-calling/CRM handling.

• Excellent communication skills in English and Hindi (added advantage).

• Strong problem-solving ability and patience while dealing with customers.

• Basic computer knowledge (MS Office, email handling, CRM tools).

• Ability to work in a fast-paced environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.