Customer Support Executive

12,000 - 15,000 /month

Sihi Heritage Soil Industries Private Limited

S S Colony, Madurai

6 - 24 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: B2C Sales

Languages: Hindi, Tamil

Graduate and above

Females Only

6 days working | Day Shift

PAN Card, Aadhar Card

Job Description

Job Description:

About the Role:

We are seeking a proactive and customer-focused Customer Support Executive to join our team. The candidate will be responsible for handling customer interactions, resolving queries, and ensuring a smooth customer experience across different communication channels.

Role & responsibilities :

Handle inbound and outbound calls, WhatsApp, emails, and chat support.
Respond to customer inquiries regarding products, orders, and services in a professional manner.
Resolve complaints efficiently while maintaining customer satisfaction.
Coordinate with internal teams (operations, logistics, sales, etc.) for order status, replacements, and refunds.
Maintain accurate records of customer interactions in CRM/Excel/Shopify.
Ensure follow-up with customers for query closure and feedback.
Escalate unresolved issues to the senior team when required.

Preferred candidate profile

Candidates with Madurai location preferred with age group of 23 to 35
Graduate in any discipline (preferred).
0-3 years of experience in customer support/tele-calling/CRM handling.
Excellent communication skills in English and Hindi (added advantage).
Strong problem-solving ability and patience while dealing with customers.
Basic computer knowledge (MS Office, email handling, CRM tools).
Ability to work in a fast-paced environment.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹12,000-₹15,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in S S Colony, Madurai.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 5 vacancies for this Customer Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-2 years of experience are eligible to apply for this Customer Support Executive role. Only female candidates are eligible.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is S S Colony, Madurai.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Domestic Calling, Query Resolution, Non-voice/Chat Process with 1-2 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹12,000-₹15,000 per month. This is a Full Time job and has 5 openings.