Customer Support Executive

12,000 - 15,000 /month

Sihi Heritage Soil Industries Private Limited

S S Colony, Madurai

0 - 2 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Non-voice/Chat Process

Job Highlights

Languages: Hindi, Tamil

Graduate and above

Females Only

6 days working | Day Shift

PAN Card, Aadhar Card

Job Description

Job Description:

About the Role:

We are seeking a proactive and customer-focused Customer Support Executive (FEMALE) to join our team. The candidate will be responsible for handling customer interactions, resolving queries, and ensuring a smooth customer experience across different communication channels.

Role & responsibilities :

Handle inbound and outbound calls, WhatsApp, emails, and chat support.
Respond to customer inquiries regarding products, orders, and services in a professional manner.
Resolve complaints efficiently while maintaining customer satisfaction.
Coordinate with internal teams (operations, logistics, sales, etc.) for order status, replacements, and refunds.
Maintain accurate records of customer interactions in CRM/Excel/Shopify.
Ensure follow-up with customers for query closure and feedback.
Escalate unresolved issues to the senior team when required.

Preferred candidate profile

Female Candidates with Madurai location preferred with age group of 23 to 35
Graduate in any discipline (preferred).
0-3 years of experience in customer support/tele-calling/CRM handling.
Excellent communication skills in English and Hindi (added advantage).
Strong problem-solving ability and patience while dealing with customers.
Basic computer knowledge (MS Office, email handling, CRM tools).
Ability to work in a fast-paced environment.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 0-2 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹12,000-₹15,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in S S Colony, Madurai.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 0-2 years of experience can apply for this Customer Support Executive job. Only female candidates can apply.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process.
Where is this job located?
Ans : This Customer Support Executive job is located in S S Colony, Madurai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 0-2 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹12,000-₹15,000 per month. This is a Full Time opportunity and has 5 openings available.