Customer Support Executive

📢 Job Title: Customer Support & Cross-Sales Executive

Company: Kotak Life Insurance
Location:

• Interview Location: Mindspace, Malad, Mumbai
  
  

• Work Location: Raheja Titanium, Western Urban Rd, Geetanjali Railway Colony, Ram Nagar, Goregaon, Mumbai – 400063
  
  

🔹 Role Overview:

We are hiring dynamic and customer-focused professionals for Kotak Life Insurance's Customer Support & Cross-Sales Process. This role involves no cold calling – all interactions are with existing customers.

🎯 Key Responsibilities:

• Handle inbound and outbound calls from/to existing Kotak Life Insurance policyholders.
  
  

• Resolve customer queries and concerns related to their current life insurance policies.
  
  

• Identify customer needs and upsell additional life insurance products based on eligibility and suitability.
  
  

• Maintain high customer satisfaction while achieving monthly sales/cross-sell targets.
  
  

• Build long-term rapport and act as a trusted advisor to the customer base.
  
  

✅ Eligibility Criteria:

• Experience: Minimum 6 months of work experience in telesales, customer support, or the insurance/financial services industry.
  
  

• Freshers: Graduate freshers with excellent communication and sales aptitude may also apply.
  
  

• Skills Required:
  
  

  • Strong communication skills in Hindi and English
    
    

  • Sales-oriented and customer-centric mindset
    
    

  • Confidence, energy, and the ability to build rapport quickly
    
    

💰 Salary & Benefits:

• In-Hand Salary: ₹17,000 per month
  
  

• Incentives: Attractive performance-based incentives provided on meeting targets
  
  

🕘 Shift Timings & Work Schedule:

• Shift: Regular day shift
  
  

• Weekly Off: Sunday fixed off or rotational week off (as per company policy)
  
  

🎯 Why Join Kotak Life Insurance?

• Work with one of India’s most trusted financial brands
  
  

• No cold calling – sell to existing, warm customer base
  
  

• Grow in a structured career path in financial services
  
  

• Supportive team environment and professional development opportunities
  
  

📤 Apply Now:

Immediate interviews ongoing!
If you're based in Mumbai and meet the criteria, kindly share your updated resume immediately with Sr. HR.

Perfect for candidates who are:

✔ Looking for stability in the insurance/financial services sector
✔ Comfortable with calling and upselling
✔ Fluent in Hindi and English
✔ Located in Mumbai or nearby suburbs

Let me know if you'd like this JD in PDF, email format, or with branding/styling for posting on job boards or social media.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹17000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., NPM RECRUITMENT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 90 Customer Support Executive at NPM RECRUITMENT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.