Customer Support Executive

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or in person.

• Assist customers with policy information, coverage details, premium payments, renewals, and updates.

• Guide policyholders through the claims filing process and provide status updates.

• Investigate and resolve customer concerns in a professional and efficient manner.

• Maintain accurate customer records in the system, ensuring compliance with company and regulatory standards.

• Educate customers on available insurance products and services when appropriate.

• Collaborate with underwriting, claims, and other internal teams to resolve issues.

• Ensure all interactions meet company quality and compliance standards, including confidentiality and data protection.

• Escalate complex issues to supervisors or specialized teams as needed.

• Meet performance targets such as response time, customer satisfaction, and service quality.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹22000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Jai Steel Facilitation Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at Jai Steel Facilitation Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.