Customer Support Executive

18,000 - 30,000 /month

Coway India Private Limited

Andheri (East), Mumbai

6 - 24 months Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

All Education levels

Females Only

5 days working | Day Shift

Job Benefits: PF, Medical Benefits

Job Description

We are looking for a dedicated and organized Customer Support & Service Coordinator to join our Service Operation team. This role is the heartbeat of our customer experience, ensuring that every interaction—from the first call to regular maintenance—is handled with care and efficiency.

Note: Freshers with a strong learning mindset are encouraged to apply!.

Key Responsibilities

Inbound & Outbound Communication: Attend incoming customer calls to address queries and proactively call customers to gather feedback (Happy Calls) and NPS data.
Installation Scheduling: Coordinate with the Sales Team to schedule new product installations based on technician availability and customer preference.
Maintenance Planning: Create and assign schedules for "Heart Service" (periodic filter changes and inspections) to ensure a 100% visit rate.
Technician Coordination: Act as the main point of contact for Field Technicians, assigning tasks based on their location and daily capacity.
Data Management: Accurately register service completion data into our ERP/App system and maintain up-to-date customer history.

Job Specifications

Education: Bachelor’s Degree or College Diploma.
Experience: 0–3 years in Customer Support, Service Admin, or Call Center roles (Freshers welcome).
Language Skills: Fluency in English, Hindi & Marathi is essential to communicate with our diverse customer base.
Technical Skills: Basic proficiency in MS Office (Excel) and a quick ability to learn service software.
Qualities: A strong service mindset, calm problem-solving skills, and high attention to detail.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-2 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹18,000-₹30,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Andheri (East), Mumbai.
How many vacancies are there for this Customer Support Executive job?
Ans : There is 1 vacancy for this Customer Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates from all education levels with 1-2 years of experience are eligible to apply for this Customer Support Executive role. Only female candidates are eligible.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Andheri (East), Mumbai.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 1-2 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹18,000-₹30,000 per month. This is a Full Time job and has 1 openings.