Operation Manager

20,000 - 30,000 /month

Reccon

Andheri (East), Mumbai

3 - 6 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Job Highlights

Graduate and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Operation Manager to join our team at Reccon. The role offers ₹20,000 - ₹30,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 3 - 6 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6 years of experience.

More about this Operation Manager job

Who is eligible to apply for this Operation Manager job at Reccon?
Ans : Candidates should have a Graduate and above qualification for this Operation Manager job offered by Reccon.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹30,000 per month in this Operation Manager position.
What shift and timings does this job follow?
Ans : This Operation Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Andheri (East), Mumbai.
How many vacancies are there for this Operation Manager job?
Ans : There is 1 vacancy for this Operation Manager role.
Is this job open for all genders?
Ans : Yes, this Operation Manager job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Operation Manager position is Andheri (East), Mumbai.
What makes this Operation Manager job a good opportunity?
Ans : This Operation Manager job is a good opportunity as it offers a salary between ₹20,000-₹30,000 per month. This is a Full Time job and has 1 openings.