Customer Support Executive

Roles and responsibilities

1. Respond promptly and professionally to guest inquiries via phone, email, and chat.

2. Interact with vendors and utility service providers (e.g., electricity, water, internet) via phone, email, and chat.

3. Coordinate with utility service providers to ensure timely connections and disconnections of services, ensuring all required documentation is accurately fulfilled.

4. Collaborate with vendors to ensure units are well-maintained and cleaned.

5. Effectively handle and escalate guest concerns and issues.

6. Work on special projects and research tasks, and complete assigned training programs.

7. Post the social media content provided by the client partner and respond to any comments that are received on the post.

8. Perform other duties as assigned by the Client Partner, Team Manager, or Supervisor.

   Preferred candidate profile

   1. Minimum 6 months to 1 year of experience in customer support roles.

   2. Excellent written and verbal communication skills in English.

   3. Strong interpersonal and problem-solving skills.

   4. Proficiency in using computers and relevant software (e.g., CRM systems, ticketing systems).

   5. Ability to work independently and as part of a team.

   6. Experience working with international processes is preferred.

   7. Open to working on rotational shifts which would be based on the project requirement.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., ACE HR SOLUTION.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at ACE HR SOLUTION
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.