Customer Relationship Executive

JD for CRE

Key Responsibilities:

Customer Communication:

To be responsible for making outbound calls on a daily basis using data provided.

Responding (Inbound call ) to customer inquiries, resolving issues, and providing information about products and services.

Lead Generation and Management:

Identifying and qualifying potential customers, and passing on leads to the sales team.

Appointment Scheduling and Management:

Scheduling and confirming appointments for service, maintenance, and deliveries.

Post-Sale Follow-up:

Making contact with customers after vehicle delivery or service, ensuring their satisfaction, and addressing any concerns.

Customer Relationship Management (CRM):

Using CRM systems to track customer interactions, preferences, and purchase history.

Feedback and Complaint Handling:

Collecting customer feedback, addressing complaints, and taking corrective actions.

Coordination with Other Departments:

Working with sales, service, and other departments to ensure a seamless customer experience.

Maintaining Customer Records:

Keeping accurate and up-to-date customer information in the CRM system.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., Roche International.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 1 Customer Relationship Executive at Roche International
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.