Customer Support Executive

30,000 - 33,000 /month

Team Management Services

Juinagar West, Navi Mumbai

2 - 5 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Graduate and above

All genders

6 days working | Day Shift

Job Description

Key Responsibilities:

Review Purchase Orders, manage order entry and invoicing in the ERP system.
Send Sales Order Acknowledgments and Proforma Invoices to customers.
Maintain and regularly review Project Trackers to ensure timely execution.
Coordinate Order Backlog Reviews with Production and Procurement teams, and communicate delivery schedules to sales and customers.
Manage New Customer Registrations by collecting, verifying, and uploading documents on the comapany portal.
Periodically review and update Registered Customer Documentation.
Coordinate with Quality, Production, and Finance teams for order processing, inspections (TPI), and resolution of customer complaints.
Submit and track post-sale documents (Invoice, Packing List, COC, TPI reports) as per PO requirements for smooth payment processing.
Renew and maintain all Distributor Agreements, coordinating closely with the Sales team.
Support Material Planning and project management activities.
Assist in Monthly Plan Follow-ups, ensuring alignment with organizational goals.

Required Skill Set:

Excellent Communication Skills: Strong verbal and written English; articulate and professional correspondence skills.
Technical Proficiency: Advanced skills in MS Excel, Word, PowerPoint, and ERP systems.
Analytical and Quantitative Skills: Ability to analyze data, track projects, and generate reports.
Project Management & Customer Service Expertise: Proven experience managing multiple projects and customer interactions efficiently.
Commercial Awareness: Strong understanding of GST, e-way bills, and other statutory compliance requirements.
Cross-Functional Coordination: Skilled in communicating with internal teams for order scheduling and material availability updates.

Nice to Have (Preferred):

Exposure to systems, policies, and customer relationship processes.
Ability to manage distributor contracts and documentation.
Alignment with Leadership Competencies, especially:
- Results Driven – Delivering outcomes that exceed strategic objectives.
- Collaborative Relationships – Building trust and teamwork across departments.
- Winning the Right Way – Acting with integrity, openness, and ethical business conduct.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Customer Support Executive job

What qualifications and experience are required for this Customer Support Executive position?
Ans : Candidates should have a Graduate and above qualification with 2-5 years of experience and skills like Computer Knowledge.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹30,000-₹33,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Juinagar West, Mumbai.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 2 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Juinagar West, Mumbai.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge with 2-5 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹30,000-₹33,000 per month. This is a Full Time job and has 2 openings.