Customer Support Executive

About the Role: 

The Executive – Customer Support will act as a key interface between customers, sales, operations, and cross-functional teams, ensuring seamless communication and execution of orders. The role demands excellent coordination, order management, and customer service skills, ensuring timely and accurate handling of purchase orders, invoicing, and documentation processes. The candidate will play a pivotal role in maintaining customer satisfaction and supporting the sales team in achieving operational efficiency. 
 
Key Responsibilities: 

• Review Purchase Orders, manage order entry and invoicing in the ERP system. 

• Send Sales Order Acknowledgments and Proforma Invoices to customers. 

• Maintain and regularly review Project Trackers to ensure timely execution. 

• Coordinate Order Backlog Reviews with Production and Procurement teams, and communicate delivery schedules to sales and customers. 

• Manage New Customer Registrations by collecting, verifying, and uploading documents on the company portal. 

• Periodically review and update Registered Customer Documentation. 

• Coordinate with Quality, Production, and Finance teams for order processing, inspections (TPI), and resolution of customer complaints. 

• Submit and track post-sale documents (Invoice, Packing List, COC, TPI reports) as per PO requirements for smooth payment processing. 

• Renew and maintain all Distributor Agreements, coordinating closely with the Sales team. 

• Support Material Planning and project management activities. 

• Assist in Monthly Plan Follow-ups, ensuring alignment with organizational goals. 
   

Required Skill Set: 

• Excellent Communication Skills: Strong verbal and written English; articulate and professional correspondence skills. 

• Technical Proficiency: Advanced skills in MS Excel, Word, PowerPoint, and ERP systems. 

• Analytical and Quantitative Skills: Ability to analyze data, track projects, and generate reports. 

• Project Management & Customer Service Expertise: Proven experience managing multiple projects and customer interactions efficiently. 

• Commercial Awareness: Strong understanding of GST, e-way bills, and other statutory compliance requirements. 

• Cross-Functional Coordination: Skilled in communicating with internal teams for order scheduling and material availability updates. 
   

Nice to Have (Preferred): 

• Exposure to  systems, policies, and customer relationship processes. 

• Ability to manage distributor contracts and documentation. 

• Alignment with Leadership Competencies, especially: 

• Results Driven – Delivering outcomes that exceed strategic objectives. 

• Collaborative Relationships – Building trust and teamwork across departments. 

• Winning the Right Way – Acting with integrity, openness, and ethical business conduct. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.