Customer Care Service

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Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.

• Provide accurate information regarding products, services, policies, and procedures.

• Resolve customer complaints efficiently by identifying root causes and offering appropriate solutions or alternatives.

• Maintain a high level of professionalism and empathy in all customer interactions.

• Document customer interactions and update records in CRM systems.

• Follow communication scripts and standard operating procedures (SOPs) when necessary.

• Work closely with internal teams to escalate complex issues and ensure timely resolution.

• Process orders, forms, applications, and requests accurately.

• Meet or exceed performance metrics such as response time, customer satisfaction, and quality standards.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹18000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., Impact Infotech Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 10 Customer Care Service at Impact Infotech Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.