Customer Care Officer

Process : Inbound / Outbound ( Voice Process ) Location: Pune, Maharashtra About the Role: We are looking for enthusiastic individuals to join our Sales, Insurance, and Customer Support teams For Voice Process. Whether you're a fresher or an experienced professional, if you have excellent communication skills and a passion for customer service, we'd love to hear from you! Position: Sales / Insurance Advisory / Customer Support Roles and responsibilities: ● working effectively in a fast-paced environment ● Using assigned software and toolsto manage customer interactions and data ● Adhering to company policies and procedures ● Maintaining a professional and courteous demeanor at all times ● Providing information about insurance products ● Processing insurance applications or claims ● Answering customer questions about insurance policies ● Handling inbound and outbound calls (depending on LOB) ●Answering customer inquiries and resolving issues related to sales, insurance, or general product/service information ● Providing accurate and timely information to customers ● Troubleshooting problems and guiding customersthrough solutions ● Maintaining records of customer interactions ● Escalating unresolved issues to the appropriate department What We Offer: Salary: Fresher 25,000 CTC & Experience up to ₹40,000 CTC (based on last drawn) + Incentives Location: Pune, Maharashtra Qualifications: Graduate in any field Interview schedule: Monday to Saturday, 10 AM to 5 PM

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.