Client Relationship Manager

Below is the requirement.

Role                           :           Client Success Manager

Location                   :           Kharadi,Pune

Duration                   :           Full Time

Experience               :           2+ Years

CTC                            :           Competitive salary

Job Description:

We are looking for an experienced Client Success Manager to join our dynamic team, focusing on a B2C model with a strong emphasis on individual CXO clients. This role requires an exceptional communicator and strategist who is adept at working closely with high-level executives, ensuring that all aspects of our service delivery meet the highest standards and timelines.

Key Responsibilities:

CXO Client Engagement:

• Develop and nurture relationships with CXO clients, understanding their unique profiles and needs.

• Act as a trusted advisor, consistently providing updates and progress reports.

Service Delivery Management:

• Oversee the planning, scheduling, and execution of service deliveries, ensuring they align with client expectations and timelines.

• Coordinate with internal teams to guarantee that all deliverables are of the highest quality and delivered punctually.

Communication Excellence:

• Facilitate clear, concise, and effective communication channels with clients.

• Tailor communication style to suit the high-level and sophisticated nature of CXO clients.

Strategic Consultation:

• Offer insights and advice based on a deep understanding of each client’s sector, challenges, and objectives.

• Contribute to the strategic direction of services, enhancing client satisfaction and engagement.

Feedback and Resolution:

• Systematically gather client feedback to drive continuous improvement in service delivery.

• Address and resolve any issues or concerns raised by clients promptly and effectively.

Escalation Management:

• Handle escalations efficiently, ensuring quick resolution while maintaining a high level of client satisfaction and trust.

Qualifications:

• Bachelor’s or Master’s degree in Business, Communications, or a related field.

• Proven track record in a Client Success, Account Management, or similar role within a B2C environment.

• Demonstrable experience managing CXO level clients.

• Superb communication, negotiation, and presentation skills.

• Deep understanding of customer relationship management and service delivery.

• Strategic and analytical thinker with the ability to create and execute client success plans.

• Proficiency in CRM software and Microsoft Office Suite.

Qualifications:

• Bachelor’s or Master’s degree in Business, Communications, or a related field.

• Proven track record in a Client Success, Account Management, or similar role within a B2C environment.

• Demonstrable experience managing CXO level clients.

• Superb communication, negotiation, and presentation skills.

• Deep understanding of customer relationship management and service delivery.

• Strategic and analytical thinker with the ability to create and execute client success plans.

• Proficiency in CRM software and Microsoft Office Suite.

Preferred:

• Prior experience in a luxury, high-touch service industry or similar.

What We Offer:

• A competitive salary with performance incentives.

• A dynamic, respectful, and supportive work culture.

• Professional growth opportunities in a high-performing team.

-If you are interested you can share your updated CV to-

sorabh@akrinfotech.in

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.