Customer Care Executive

Job Description (JD) for a Customer Success Associate

Job Title: Customer Success Associate
Location: Kharadi, Pune
Job Type: Full-time
Department: Customer Success / Client Services

About the Role:

We are seeking a motivated and customer-oriented Customer Success Associate to join our growing team. In this role, you will act as the bridge between our customers and internal teams, ensuring that clients achieve their desired outcomes while using our products/services.

Key Responsibilities:

• Serve as the primary point of contact for onboarding new customers.

• Understand customer needs and deliver personalized solutions and guidance.

• Monitor customer health and proactively address potential issues.

• Manage customer inquiries via email, phone, or chat in a timely and professional manner.

• Collaborate with product, sales, and support teams to resolve customer concerns.

• Drive product adoption and engagement through training and continuous education.

• Collect feedback and advocate for customer needs to internal teams.

• Track customer success metrics and prepare regular reports.

Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.

• 0–5years of experience in customer success, account management, or customer service (freshers may be considered).

• Excellent communication and interpersonal skills.

• Strong problem-solving skills and attention to detail.

Preferred Skills:

• Empathy and patience in dealing with customers.

• A proactive and customer-first mindset.

• Ability to work independently and as part of a team.

Why Join Us?

• A dynamic and collaborative work environment.

• Growth and learning opportunities.

• Competitive compensation and benefits.

• Chance to work with a passionate and supportive team.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., TRANSCOM.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 50 Customer Care Executive at TRANSCOM
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.