Customer Care Service

Shift Details:

• Rotational Shifts

• Female employees will work day shifts (last logout by 8 PM)

• Male employees will follow rotational shifts

• 6-day working week with 1 rotational week off

Job Summary:

We are hiring for the position of Customer Success Associate for the PhonePe process at our Pune office. The ideal candidate will be responsible for handling customer queries, providing top-tier service, resolving issues effectively, and contributing to customer satisfaction and retention. This is a full-time office-based role suited for individuals who excel in communication and problem-solving.

Key Responsibilities:

• Handle incoming customer queries and resolve issues efficiently and professionally.

• Provide accurate information regarding services, processes, and account-related concerns.

• Ensure first-call resolution and follow-up on customer interactions as needed.

• Maintain a high level of customer satisfaction and professionalism at all times.

• Collaborate with internal teams to ensure smooth handling of escalations.

• Record all customer interactions and feedback accurately in the system.

• Meet daily, weekly, and monthly performance targets related to quality and productivity.

Required Skillset:

• Excellent communication skills in English and Hindi

• No MTI (Mother Tongue Influence) or RTI (Regional Tongue Influence)

• Strong grammar, pronunciation, and articulation

Qualifications:

• Graduate from any field (mandatory)

Languages:

• English (E), Hindi (H), Marathi (M)

Experience:

• Open to both freshers and experienced candidates

• Preferred: Candidates with insurance experience or sales acumen
  
  Why Join Us:

  • Opportunity to work with a reputed brand

  • Structured onboarding and training support

  • Performance-driven career growth opportunities

  • Friendly and supportive work environment

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., AAA ENTERPRISES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 20 Customer Care Service at AAA ENTERPRISES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Rotational Shift.