Customer Support Executive

Job Title : Customer Success Associate

Department : Insurance – Health, Motor & Life

Location : Kharadi South Main Road, Kharadi, Pune, Maharashtra 411014

Work Mode: Work from Office

Nature of Account : Domestic

Shift : Rotational (Female employees: Day shifts up to 8 PM; Male employees: Rotational shifts)

Working Days : 6 days a week

About the Role:

We are seeking enthusiastic and customer-focused individuals to join our growing team as Customer Success Associates. In this role, you will be responsible for engaging with potential customers to understand their insurance needs and advising them on suitable Health, Motor, and Life insurance products. This is an outbound voice process requiring strong communication skills and a customer-first attitude.

Key Responsibilities:

- Reach out to potential customers via outbound calls.

- Understand customer requirements and provide tailored insurance solutions.

- Clearly communicate product benefits, features, and pricing.

- Build trust and rapport with clients to ensure a positive customer experience.

- Meet and exceed assigned sales and service targets.

- Maintain accurate records of interactions and follow-ups in CRM systems.

- Stay updated with insurance products, industry regulations, and company offerings.

Required Skillset:

- Excellent communication skills in both English and Hindi.

- Neutral accent with no MTI (Mother Tongue Influence) or RTI (Regional Tone Influence).

- Strong command over grammar and pronunciation.

- Customer-centric mindset with a proactive approach.

- Sales acumen is a strong plus, especially in insurance-related roles.

Qualifications:

- Graduate from any discipline.

- Open to both freshers and experienced candidates.

- Candidates with prior insurance experience or a background in sales/customer service will be preferred.

Salary:

- Freshers : ₹20,000 – ₹25,000 CTC

- Experienced Candidates : Up to ₹35,000 CTC

Interview Process:

- HR Round

- Versant Level 6 Certification

- Written Assessment

- Operations Round

- Client Round

Contact - Mounica HR +91 90634 31731, Anushka +91 6267616750

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., TRANSCOM INDIA.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 50 Customer Support Executive at TRANSCOM INDIA
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.