Customer Care Executive

Job Description: Customer Support Executive - Airlines Process

Location: Kudlu Gate, Bangalore

Shift: Rotational Shifts with 2days off (including weekends & night shifts)

CTC: A35K

About the Role:

We seek dynamic professionals to join our Airlines Process team as Customer Support Executives. In this role, you will handle airline customer queries, reservations, ticketing, cancellations, schedule changes, and providing a world-class customer experience.

Key Responsibilities:

- Handle inbound and outbound calls/emails/chats related to airline reservations, ticketing, re-scheduling, cancellations, and baggage queries

- Provide accurate fare information, flight schedules, and ticket status

- Assist customers with booking issues, refunds, and travel-related support

- Work on Global Distribution Systems (GDS) like Amadeus, Galileo, Sabre, or similar platforms

- Ensure high levels of customer satisfaction and adhere to quality & compliance guidelines

- Maintain records of customer interactions and transactions

- Meet performance metrics such as AHT (Average Handling Time), FCR (First Call Resolution), and CSAT (Customer Satisfaction)

Eligibility Criteria:

- Graduation in any stream (mandatory)

- Prior experience in airline process/travel/hospitality domain is preferred

- Knowledge of GDS (Amadeus, Galileo, Sabre, etc.) is an added advantage

- Excellent communication skills in English (verbal & written)

- Problem-solving skills with a customer-first approach

- Flexibility to work in rotational shifts including weekends and holidays

Perks & Benefits:

- Attractive salary with performance incentives

- Health insurance and other employee benefits

- Career growth opportunities in the travel & aviation industry

- Paid training on process and systems

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Diploma and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹35000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Ienergizer.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 50 Customer Care Executive at Ienergizer
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.