Customer Care Executive

We are looking for a dynamic Online Reputation Management (ORM) Executive to manage and enhance the brand’s online reputation by addressing customer queries, complaints, and feedback across all social media platforms. The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to handle customers in a professional and empathetic manner. Key Responsibilities: 1. Social Media Engagement & Query Handling • Monitor and respond to customer queries, complaints, and feedback on platforms like Facebook, Instagram, Twitter, LinkedIn, YouTube, and other relevant channels. • Ensure prompt responses to maintain a positive brand image. • Address customer concerns with accurate and satisfactory resolutions while maintaining brand tone and voice. • Escalate unresolved issues to the concerned department and ensure timely follow-ups. 2. Reputation Management • Track, analyze, and manage brand mentions, reviews, and comments across social media, online forums, and review sites. • Handle negative comments, crisis situations, and online trolls professionally. • Take proactive measures to improve brand perception by encouraging positive engagement. 3. Customer Relationship Management • Build and maintain strong relationships with customers by engaging with them positively. • Follow up with customers to ensure their concerns are resolved and their experience improves. 4. Reporting & Analysis • Identify trends in customer concerns and suggest improvements for brand communication and service enhancement. 5. Collaboration & Strategy Execution • Work closely with the customer service team to align ORM strategies with business goals.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹22000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Healthmug Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 7 Customer Care Executive at Healthmug Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.