Bpo Team Leader

15,000 - 25,000 /month

Srm Institute Of Science And Technology

Adyar, Chennai

0 - 3 years Experience in Customer Support / TeleCaller

8 Openings

Full Time

Job Highlights

Industry Type: BPO

All Education levels

All genders

5 days working | Day Shift

Job Description

Team Management: Lead, mentor, and motivate a team of agents to achieve operational excellence and meet performance metrics.Performance Monitoring: Supervise daily operations, track key performance indicators (KPIs), and conduct performance reviews.Training and Development: Train new hires, conduct ongoing coaching sessions, and provide feedback to improve team skills and efficiency.Quality Assurance: Ensure adherence to quality standards and procedures, and monitor calls to assess and improve service quality.Escalation Handling: Resolve complex customer issues and escalations that cannot be handled by the team.Communication and Reporting: Act as a liaison between the team and senior management, communicate company goals, and provide performance reports.Administrative Tasks: Handle administrative duties such as approving leave, managing rosters, and assisting with payroll information.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Bpo Team Leader job

What is the eligibility criteria to apply for this Bpo Team Leader job?
Ans: The candidate should be All Education levels and above with 0 - 3 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Chennai.
How many working days are there for this Bpo Team Leader job?
Ans: This Bpo Team Leader job will have 5 working days.
Are there any charges applicable while applying or joining this Bpo Team Leader job?
Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., Srm Institute Of Science And Technology.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Bpo Team Leader role?
Ans: There is an immediate opening of 8 Bpo Team Leader at Srm Institute Of Science And Technology
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Bpo Team Leader job?
Ans: This Bpo Team Leader job has Day Shift.