A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
18,000 - 25,000 /month
Gn Interactive Private Limited
Adyar, Chennai
1 - 3 years Experience in Customer Support / TeleCaller
Full Time
Contract
Your Mission is to be: Roles & Responsibilities ● Lead & Manage Teams Oversee customer support and sales support teams, driving performance, accountability, and collaboration while maintaining service quality and team morale. ● Customer Escalation & Experience Handle complex escalations and directly engage with customers when needed to ensure timely resolution and a positive end-to-end experience. ● Sales Support & Conversions Guide the team in lead handling, follow-ups, and outbound engagement to improve conversions while keeping a customer-first approach. ● Process & Performance Optimization Improve workflows, turnaround time, and efficiency by identifying gaps and implementing data-driven process improvements. ● Monitoring & Reporting Track KPIs, customer trends, and CRM data, and share actionable insights and performance reports with management. ● Training & Team Development Coach, train, and mentor team members to strengthen communication, product knowledge, and customer handling skills. You’re probably a match if you have: Required Qualifications ● Experience 3+ years in customer or sales support, including at least 1 year in a leadership role managing
