We are looking for an experienced and proactive Team Leader – BPO Operations to lead and motivate a team of customer support executives. The ideal candidate should ensure smooth daily operations, meet performance targets, and maintain high-quality customer service standards.⸻Key Responsibilities: • Supervise, guide, and motivate a team of BPO agents to achieve performance goals (quality, productivity, and attendance) • Monitor call quality, provide feedback, and conduct regular performance reviews • Handle escalated calls and resolve complex customer issues effectively • Prepare daily/weekly/monthly reports on team performance and KPIs • Ensure compliance with company processes and service level agreements (SLAs) • Conduct training or refresher sessions for team members • Coordinate with management for process improvements and new initiatives • Maintain a positive, motivating, and professional work environment⸻Required Skills & Qualifications: • Graduate in any stream • 2–5 years of experience in a BPO environment (at least 1 year as a Team Leader preferred) • Excellent communication, leadership, and problem-solving skills • Strong knowledge of BPO KPIs (AHT, CSAT, SLA, etc.) • Proficiency in MS Excel and reporting tools • Ability to manage pressure and meet targets
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.
More about this Bpo Team Leader job
What is the eligibility criteria to apply for this Bpo Team Leader job?
Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹25000 - ₹40000 per month that depends on your interview. It's a Full Time job in Noida.
How many working days are there for this Bpo Team Leader job?
Ans: This Bpo Team Leader job will have 6 working days.
Are there any charges applicable while applying or joining this Bpo Team Leader job?
Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., One Cx.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Bpo Team Leader role?
Ans: There is an immediate opening of 2 Bpo Team Leader at One Cx
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Bpo Team Leader job?
Ans: This Bpo Team Leader job has Rotational Shift.
Candidates can call HR for more info.
Read More
Other Details
No. Of Working Days
6
Skills Required
Computer Knowledge, MS Excel, power point presentation, Email Writing
Shift
Rotational
Salary
₹ 25000 - ₹ 40000
English Proficiency
Yes
Contact Person
Nisha
Posted 10+ days ago
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