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Customer Support Assistant Manager

salary 50,000 - 80,000 /month*
company-logo
job companyHexaware
job location Ghansoli, Mumbai
incentive₹30,000 incentives included
job experience4 - 6+ years Experience in Customer Support / TeleCaller
5 Openings
Incentives included
full_time Full Time

Skills Required

Computer Knowledge
Query Resolution

Job Highlights

qualification
Graduate and above
gender
All genders
jobShift
5 days working | Night Shift
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Job Benefits: Cab, Meal
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PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Assistant Manager to join our team at Hexaware. The role offers ₹ 12 LPA to 16 LPA and involves managing customer calls, delivering outstanding customer service related to BFSI. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 4 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Night shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 4 - 6+ years Experience.

More about this Customer Support Assistant Manager job

  1. What qualifications and experience are required for this Customer Support Assistant Manager position?
    Ans : Candidates should have a Graduate and above qualification with 4-7 years of experience and skills like Computer Knowledge, Query Resolution.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Assistant Manager job ranges between ₹50,000-₹80,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Assistant Manager job follows a Night shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Ghansoli, Mumbai.
  5. How many vacancies are there for this Customer Support Assistant Manager job?
    Ans : There are 5 vacancies for this Customer Support Assistant Manager role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Assistant Manager job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Support Assistant Manager job?
    Ans : As a Customer Support Assistant Manager, key responsibilities include skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Assistant Manager position is Ghansoli, Mumbai.
  9. Who is the right fit for this Customer Support Assistant Manager job?
    Ans : A candidate having skills like Computer Knowledge, Query Resolution with 4-7 years of experience is the right fit for this Customer Support Assistant Manager job.
  10. What makes this Customer Support Assistant Manager job a good opportunity?
    Ans : This Customer Support Assistant Manager job is a good opportunity as it offers a salary between ₹50,000-₹80,000 per month. This is a Full Time job and has 5 openings.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

5

Benefits

Cab, Meal

Skills Required

Computer Knowledge, Query Resolution, Communication Skills, Automation and QPE, Black Belt, Wealth Management, Banking and FS Domain, Team Management

Shift

Night

Contract Job

No

Salary

₹ 70000 - ₹ 129000

Contact Person

Arashdeep Kaur

Interview Address

Airoli
Posted 8 hours ago
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