Operation Manager

Role & Responsibilities

1. Program Management & Execution:

- Build and maintain program calendars, communication workflows, and operational processes to ensure smooth program delivery.

- Manage end-to-end execution of all program activities such as online sessions, webinars, presentations, etc.

- Track learner attendance, maintain accurate batch records, and prepare reports on session progress for internal stakeholders.

- Own escalation management by proactively addressing issues and ensuring timely resolutions.

2. Learner Success & Experience

- Lead the onboarding process for new learners, ensuring a smooth transition into the program.

- Monitor key learner success metrics such as attendance, engagement, NPS, and completion rates to identify and address gaps.

- Analyze learner feedback and performance data to implement targeted interventions for improved learner outcomes.

- Collaborate with internal teams and external faculty to ensure timely communication and resolution of student or trainer concerns.

- Diagnose and drive actions to boost learner performance, motivation, and overall experience throughout the program lifecycle.

3. Faculty & Stakeholder Coordination

• Liaise with faculty, industry professionals, and academic partners to ensure seamless coordination for session delivery and evaluations.

• Schedule and communicate effectively with all stakeholders, including senior management, to ensure alignment and program efficiency.

4. Program Planning & Process Improvement

• Support the planning and launch of new programs by contributing to process design, timelines, and execution plans.

• Identify opportunities to scale and improve existing programs based on learner feedback, data insights, and operational learnings.

• It is a Full Time Back Office / Data Entry job for candidates with 4 - 6+ years Experience.

More about this Operation Manager job

1. What is the eligibility criteria to apply for this Operation Manager job?
   Ans: The candidate should be Graduate and above and above with 4 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹35000 per month that depends on your interview. It's a Full Time job in Chandigarh.
3. How many working days are there for this Operation Manager job?
   Ans: This Operation Manager job will have 5 working days.
4. Are there any charges applicable while applying or joining this Operation Manager job?
   Ans: No, there is no fee applicable for applying this Operation Manager job and during the employment with the company, i.e., Dig Jobs.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Operation Manager role?
   Ans: There is an immediate opening of 1 Operation Manager at Dig Jobs
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Operation Manager job?
   Ans: This Operation Manager job has 09:30 AM - 06:30 PM timing.