MIS Executive

• Dialer management:

  • Configure and manage outbound dialing campaigns (predictive, progressive, manual).

  • Monitor real-time dialer performance to maximize connections and minimize idle time and call drops.

  • Manage and update call lists, ensuring data hygiene and compliance with regulations.

• MIS reporting and analysis:

  • Collect data from various sources to generate daily, weekly, and monthly MIS reports.

  • Analyze key performance indicators (KPIs) such as calls attempted vs. connected, agent productivity, and call volumes.

  • Create dashboards and data visualizations to present complex information to management.

• Troubleshooting and support:

  • Troubleshoot and resolve technical issues with the dialer system.

  • Liaise with IT teams and system vendors for maintenance and upgrades.

• Performance optimization:

  • Review and analyze dialer output data to identify trends and process improvement opportunities.

  • Work with operations and workforce management (WFM) to align dialing strategies with business goals. 

Required skills and qualifications 

• Proven experience in dialer management and MIS reporting, often in a call center or BPO environment.

• Hands-on experience with specific dialing software (e.g., Five9, Ameyo, Genesys).

• Proficiency in data analysis and reporting tools, especially advanced Excel (VLOOKUP, pivot tables).

• Excellent analytical and problem-solving skills.

• Strong communication and teamwork skills.

• Knowledge of compliance standards related to telemarketing and data privacy. 

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 2 years of experience.

More about this MIS Executive job

1. What is the eligibility criteria to apply for this MIS Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this MIS Executive job?
   Ans: This MIS Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this MIS Executive job?
   Ans: No, there is no fee applicable for applying this MIS Executive job and during the employment with the company, i.e., Protalk Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this MIS Executive role?
   Ans: There is an immediate opening of 3 MIS Executive at Protalk Solutions Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this MIS Executive job?
   Ans: This MIS Executive job has 09:00 AM - 06:00 PM timing.