Handle end-to-end order processing (receiving, validating, and entering orders into ERP/CRM systems).
Coordinate with warehousing, dispatch, and logistics teams for timely fulfillment and delivery.
Verify product availability, pricing, discounts, and schemes before confirming orders.
Generate and share invoices, delivery challans, and shipment tracking details with customers/distributors.
Monitor and track order status; proactively communicate with stakeholders about delays or issues.
Work closely with the Sales team to support large/urgent/priority orders.
Ensure accuracy in data entry, maintain order records, and reconcile discrepancies in billing or inventory.
Handle customer/distributor queries related to order status, product availability, and delivery timelines.
Assist in reporting (daily/weekly/monthly MIS reports on orders, dispatches, pending orders, and stock).
Coordinate with the Finance team for payment follow-ups and credit note adjustments where applicable.
Ensure compliance with company policies and quality standards in order fulfillment.