Telecaller Outbound Sales & Client Retention YoForex (for Flexy Markets Dubai)

YoForex partners with Flexy Markets (Dubai), a fast-growing forex brokerage. We’re hiring experienced Telecallers who can drive revenue through outbound calling, customer retention, and cold calling. You will engage our existing clients and also prospect new leads via our CRM, nurture them through the account and funding journey, and retain them for long-term activity.

Key Responsibilities

• Outbound Calls (Warm & Cold):
  Call existing YoForex/Flexy Markets clients from the CRM for re-engagement, funding nudges, and renewals; cold-call new prospects to open and activate trading accounts.

• Client Retention:
  Reduce churn by building rapport, understanding objections (spreads, platform, execution, withdrawals), and offering suitable solutions or plans.

• Sales Conversion:
  Move prospects through the funnel: KYC → account opening → first deposit → first trade; upsell/cross-sell where appropriate.

• Follow-ups & Pipelines:
  Run disciplined follow-ups (calls, WhatsApp/SMS, email) and keep CRM stages, call notes, tasks, and outcomes updated in real time.

• Objection Handling & Education:
  Explain platform basics (MT4/MT5), account types, deposits/withdrawals, and promotions without giving investment advice.

• Quality & Compliance:
  Follow approved scripts, call etiquettes, and no-advice policy; respect DND lists and local telemarketing norms; ensure KYC/AML awareness.

• Daily Metrics:
  Hit targets for dials, connects, presentations, qualified leads, account openings, first-time deposits (FTD), reactivations, and retention rate.

What We’re Looking For

• Experience: 1–3+ years in tele-sales/retention, preferably BFSI/Trading/Fintech/Forex/Brokerage.

• Retention Mindset: Proven track record keeping customers active and reactivating dormant accounts.

• Cold-Calling Confidence: Comfortable with 120–180 dials/day and structured follow-ups.

• CRM Fluency: Hands-on with CRMs (e.g., Zoho/Freshsales/HubSpot) and call-tracking dashboards.

• Communication: Clear English & Hindi required; Bengali is a plus; Arabic is a strong advantage.

• Domain Basics: Familiarity with forex terms (pips, leverage, margin, spreads, account types) and MT4/MT5 onboarding.

• Ownership: Target-driven, organized, resilient, and coachable.

Success Metrics (KPIs)

• Daily dials & connect ratio

• Qualified lead to account-open conversion

• FTD (first-time deposit) count & value

• Reactivation rate of dormant clients

• 30/60/90-day retention & repeat deposit rate

• QA score (script adherence, call quality) and CRM hygiene

Compensation & Incentives

• Fixed Pay: ₹12,000/month

• Incentives: Up to ₹68,000/month based on:

  • Accounts opened & FTD value

  • Reactivations and repeat deposits

  • Retention (30/60/90-day activity)

  • QA & compliance scores

• Additional perks: Training on product/process, performance bonuses, fast-track growth for high performers.

Tools You’ll Use

CRM (lead queues, dispositions), IP telephony/call dialer, WhatsApp Business/approved messaging tools, email sequences, and shared sheets/dashboards. (Experience with Zoho/WATI/Exotel/Knowlarity is a plus.)

Growth Path

High performers can advance to Senior Telecaller → Retention Specialist → Team Lead (Sales/Retention) and beyond.

30–60–90 Day Plan (Outcomes)

• 30 days: Ramp on product, scripts, CRM; hit 70% of daily activity targets.

• 60 days: Consistent conversions on warm leads; first reactivation wins; CRM hygiene ≥95%.

• 90 days: Full target delivery across FTDs/reactivations; stable retention metrics; eligible for top-tier incentives.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 1 years of experience.

More about this Telecaller Outbound Sales & Client Retention YoForex (for Flexy Markets Dubai) job

1. What is the eligibility criteria to apply for this Telecaller Outbound Sales & Client Retention YoForex (for Flexy Markets Dubai) job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹48000 - ₹90000 per month + Incentives that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Telecaller Outbound Sales & Client Retention YoForex (for Flexy Markets Dubai) job?
   Ans: This Telecaller Outbound Sales & Client Retention YoForex (for Flexy Markets Dubai) job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller Outbound Sales & Client Retention YoForex (for Flexy Markets Dubai) job?
   Ans: No, there is no fee applicable for applying this Telecaller Outbound Sales & Client Retention YoForex (for Flexy Markets Dubai) job and during the employment with the company, i.e., Yo Forex.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this Telecaller Outbound Sales & Client Retention YoForex (for Flexy Markets Dubai) role?
   Ans: There is an immediate opening of 5 Telecaller Outbound Sales & Client Retention YoForex (for Flexy Markets Dubai) at Yo Forex
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecaller Outbound Sales & Client Retention YoForex (for Flexy Markets Dubai) job?
   Ans: This Telecaller Outbound Sales & Client Retention YoForex (for Flexy Markets Dubai) job has Day Shift.