ob Title: Inside Sales Executive
Location: Gurgaon
Industry: Travel and Tourism
Employment Type: Full-Time
Experience Required: 1–2 years
About Viacation:
Viacation is a forward-thinking travel startup dedicated to revolutionizing the way people experience travel. Our platform offers a seamless booking experience for flights, accommodations, transfers, sightseeing, and curated holiday packages. With a focus on customer satisfaction and innovative solutions, we aim to make travel planning simple, accessible, and enjoyable for all.
Overview:
We are seeking a motivated and detail-oriented Inside Sales Executive to join our team. This role requires strong interpersonal skills, excellent communication, and a passion for delivering outstanding customer experiences. The ideal candidate will be responsible for understanding client needs, curating customized service offerings, and managing the complete sales cycle—from initial inquiry to post-sale support.
Objectives of the Role:
Identify client requirements and recommend tailored service packages based on their preferences and budget.
Coordinate and manage end-to-end service delivery, including reservations, logistics, and support arrangements.
Maintain accurate records of client interactions, sales transactions, invoices, and payment details.
Stay informed about industry trends, customer preferences, and service innovations to enhance offerings.
Key Responsibilities:
Conduct in-depth consultations with clients to understand their needs and provide relevant service solutions.
Build and maintain strong relationships with clients, partners, and vendors to ensure repeat business and referrals.
Engage with clients through phone, email, and video calls to handle inquiries, address concerns, and confirm arrangements.
Provide clear communication regarding terms, conditions, and policies, including cancellation or modification procedures.
Source and negotiate competitive pricing with service providers to deliver cost-effective solutions.
Contribute to marketing initiatives by preparing and promoting service packages and offers.
Track and manage multiple client accounts and projects simultaneously with attention to detail and timelines.
Monitor industry developments and customer behavior trends to offer valuable insights and updates.
Required Skills and Qualifications:
Bachelor’s degree in business, hospitality, or a related field.
Prior experience in inside sales, account management, or customer service, ideally within a service-oriented industry.
Exceptional organizational and planning skills with a keen eye for detail.
Strong communication and interpersonal skills to build rapport and trust with clients.
Proficiency in research and ability to create compelling proposals and presentations.
Capacity to work under pressure and manage multiple client interactions concurrently.
Familiarity with CRM tools and sales software platforms is an advantage.
Enthusiastic, service-oriented mindset with a passion for helping clients find the right solutions.
How to apply:
Interested candidates should email their resume and cover letter to khushi.rai@viacation.com.
Please use "Sales Executive" as the subject line.
Only shortlisted applicants will be contacted for an interview.