Customer Relationship Manager

salary 20,000 - 28,500 /month
company-logo
job companyMatrimony Company Limited
job location Andheri (East), Mumbai
job experience1 - 5 years Experience in Telesales / Telemarketing
10 Openings
full_time Full Time

Skills Required

Domestic Calling
Lead Generation
Outbound/Cold Calling
Convincing Skills
Communication Skill

Job Highlights

sales
Sales Type: B2C Sales
sales
Languages: Marathi
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: PF, Medical Benefits

Job Description

Company Matrimony.com Ltd

Department Assisted Services

Job Title Executive / Senior Executive

Role Relationship Manager / Senior Relationship Manager

Location Andheri East, Mumbai (Near Station)

Salary Up to n28,500 In-hand + PF + Mediclaim + Gratuity + Performance-based Incentives

About Matrimony.com

Matrimony.com Ltd is the largest and most trusted matrimony brand in the world with an employee strength of

around 4000 associates in India and abroad. The service offerings include matchmaking and marriage-related

services through websites, mobile sites, and mobile apps, complemented by 150+ company-owned retail outlets.

Its flagship products are BharatMatrimony, CommunityMatrimony, and EliteMatrimony, with over 2.5 million active

members. Matrimony.com is ISO 9001:2008 Certified and is expanding into the $54 billion marriage services

market. Its current offerings also include MatrimonyDirectory, MatrimonyPhotography, and MatrimonyBazaar.

BharatMatrimony also has a strong presence in the USA, Canada, UK, UAE, Singapore, and Malaysia.

Department Overview

Assisted Services is a personalized matchmaking service offering assistance to busy professionals or people who

need guidance in their partner search. We have efficient Relationship Managers who find joy and pride in helping

our members find their soulmates.

Role Overview

The Relationship Manager / Senior Relationship Manager is responsible for understanding customer

requirements, meeting service metric guidelines, retaining customers, converting prospects into sales, and

assisting them in finding suitable partners. This is an inhouse sales & service portfolio role.

Key Responsibilities

• Understand customer requirements accurately

• Help customers find suitable profiles based on their preferences

• Deliver quality service to paid members and maintain good rapport with them

• Search, screen, shortlist, establish contact, and initiate meetings between members

• Create success stories by ensuring customer satisfaction

• Manage a set portfolio of customers with consistent follow-ups

• Convert prospects into sales (renewals/referrals etc.)

Skills & Competencies

• Excellent verbal & written communication

• Fluency in the regional language

• Proactiveness and listening skills

• Strong service orientation and integrity• Punctuality and presentation skills

• High emotional quotient and persuasion skills

• Ability to interact and understand client requirements

Education & Experience

• Minimum Graduate

• Minimum 1 year experience in Service domain and 1 year experience in TeleSales (Calling)

• Preference for stable candidates with a consistent work history

Other Details

  • It is a Full Time Telesales / Telemarketing job for candidates with 1 - 5 years of experience.

More about this Customer Relationship Manager job

  1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
    Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹20000 - ₹28500 per month that depends on your interview. It's a Full Time job in Mumbai.
  3. How many working days are there for this Customer Relationship Manager job?
    Ans: This Customer Relationship Manager job will have 6 working days.
  4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
    Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., Matrimony Company Limited.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this Customer Relationship Manager role?
    Ans: There is an immediate opening of 10 Customer Relationship Manager at Matrimony Company Limited
  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
  8. What are the timings of this Customer Relationship Manager job?
    Ans: This Customer Relationship Manager job has Day Shift.
Candidates can call HR for more info.
Read Moredown-arrow

Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF, Medical Benefits

Skills Required

Domestic Calling, Lead Generation, Outbound/Cold Calling, Convincing Skills, Communication Skill, Customer Service

Shift

Day

Contract Job

No

Salary

₹ 20000 - ₹ 28500

Regional Languages

Marathi

English Proficiency

Yes

Contact Person

Rasika Bisht
Posted 2 days ago
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