Service advisor

Job Title: Service Advisor – Automobile Workshop

Department: Service
Reports To: Service Manager / Workshop Manager
Location: Goregaon West
Employment Type: Full-time

Job Summary:

The Service Advisor acts as the main liaison between customers and the workshop. They are responsible for understanding customer vehicle concerns, scheduling service work, coordinating with technicians, and ensuring a smooth, transparent, and satisfactory service experience for every customer.

Key Responsibilities:

Customer Interaction & Service Booking

• Greet customers courteously and professionally, in person or over the phone.

• Listen to customers’ concerns and accurately document vehicle symptoms and service requests.

• Open job cards and prepare service estimates in line with company policies.

• Schedule service appointments and manage daily workshop load efficiently.

Job Coordination & Communication

• Communicate customer concerns clearly to technicians and ensure correct diagnosis.

• Follow up with the workshop on job progress and ensure timely completion.

• Inform customers about additional work required, obtain approvals, and explain costs transparently.

• Maintain continuous communication between customers and the workshop team.

Quality & Delivery

• Inspect completed jobs to ensure all work has been performed correctly.

• Arrange vehicle delivery after a final quality check and ensure customer satisfaction.

• Explain invoices, performed repairs, and next maintenance schedule to customers.

Documentation & Reporting

• Maintain accurate job records, estimates, and invoices.

• Update the DMS (Dealer Management System) regularly with job status.

• Prepare daily reports and assist the Service Manager with service performance metrics.

Customer Retention & Relationship Management

• Handle customer complaints promptly and professionally.

• Promote service packages, accessories, and value-added services.

• Follow up with customers post-service to ensure satisfaction and encourage repeat business.

Qualifications & Skills Required:

• Diploma or Degree in Automobile Engineering / Mechanical Engineering (preferred).

• 2–5 years of experience as a Service Advisor or in a customer-facing role in an automobile workshop.

• Strong knowledge of vehicle systems and maintenance requirements.

• Excellent communication and interpersonal skills.

• Proficient in MS Office and Dealer Management Systems (DMS).

• Customer-oriented attitude with problem-solving ability.

• Ability to multitask and work under pressure.

Key Performance Indicators (KPIs):

• Customer Satisfaction Index (CSI) score

• Job card accuracy rate

• Upselling of service packages

• Repeat customer ratio

• Service turnaround time

• It is a Full Time Technician job for candidates with 0 - 2 years of experience.

More about this Service advisor job

1. What is the eligibility criteria to apply for this Service advisor job?
   Ans: The candidate should be Diploma and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Service advisor job?
   Ans: This Service advisor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service advisor job?
   Ans: No, there is no fee applicable for applying this Service advisor job and during the employment with the company, i.e., Omega Rolling Mills Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service advisor role?
   Ans: There is an immediate opening of 20 Service advisor at Omega Rolling Mills Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Technician job.
8. What are the timings of this Service advisor job?
   Ans: This Service advisor job has Day Shift.