కౌన్సెలర్

Job Description: International Patient Counsellor

Company: Santhora Health And Wellness Private Limited

Location: New Delhi, India

Department: International Patient Services

Reports To: Manager – International Operations

Position Overview

The International Patient Counsellor serves as the first point of contact for international patients seeking medical treatment in India. The role involves understanding patients’ medical needs, guiding them through the treatment process, and coordinating between the patients, hospital teams, and internal departments to ensure a smooth and transparent healthcare journey.

Key Responsibilities

1. Lead Management & Initial Interaction

• Respond promptly to new patient inquiries and leads generated through online platforms, partner networks, or referral channels.

• Establish direct communication (via phone, WhatsApp, email, or video call) with the patient or attendant.

• Understand and assess the patient’s medical condition, treatment requirements, and expectations.

2. Case Understanding & Documentation

• Collect detailed medical history, diagnostic reports, prescriptions, and any relevant clinical documents.

• Seek clarifications or additional documents when required to ensure a complete case profile.

• Maintain confidentiality and handle patient data in compliance with data protection and medical ethics standards.

3. Coordination with Hospital & Medical Team

• Liaise with partner hospitals and medical coordinators to arrange online consultations with specialists.

• Facilitate medical opinion, treatment plan, and cost estimate from the hospital.

• Follow up with hospital teams to ensure timely response and accurate information delivery.

4. Patient Counselling & Support

• Communicate the treatment plan, doctor feedback, and quote to the patient in a clear and empathetic manner.

• Address patient queries regarding procedures, hospital facilities, travel, and accommodation.

• Assist patients in understanding visa requirements, travel plans, and pre-arrival processes (if needed).

5. System & Reporting

• Update and manage patient lead information, follow-up status, and interaction history in the internal IT system/CRM.

• Track lead progress from inquiry to conversion and report daily/weekly activity updates to the manager.

• Support the marketing and operations teams with insights on lead trends, patient concerns, and process improvements.

Key Skills & Competencies

• Excellent communication and interpersonal skills (spoken and written English required; knowledge of Arabic, Middle Eastern, or African regional languages is an advantage).

• Empathy, patience, and professionalism in handling sensitive medical conversations.

• Strong coordination and follow-up skills with a focus on timely response.

• Basic understanding of medical terminology and hospital processes.

• Good computer literacy (MS Office, CRM/lead management tools).

Qualifications & Experience

• Education: Graduate in Healthcare, Life Sciences, Hospitality, or related field. A postgraduate degree or diploma in Healthcare Management / Hospital Administration is preferred.

• Experience: 1–3 years of experience in international patient facilitation, medical tourism, or healthcare coordination roles.

• Industry Exposure: Hospitals, medical travel firms, or healthcare BPOs preferred.

Working Conditions

• Work Schedule: Full-time, 6 days a week (may require flexible hours based on international time zones).

• Location: Corporate office, New Delhi, with occasional hospital visits. (part work from home)

• Compensation: Competitive salary with performance-based incentives.

Career Path

Successful counsellors can advance to Senior Counsellor, Regional Patient Manager, or Hospital Relationship Manager roles, depending on performance and experience.

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 1 - 5 years of experience.

కౌన్సెలర్ job గురించి మరింత

1. కౌన్సెలర్ jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి డిప్లొమా, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 1 - 5 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹20000 - ₹70000 నెలకు + ఇన్సెంటివ్‌లుని మీరు ఆశించవచ్చు. ఇది ఢిల్లీలో Full Time Job.
3. కౌన్సెలర్ job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ కౌన్సెలర్ jobకు 6 working days ఉంటాయి.
4. ఈ కౌన్సెలర్ jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ కౌన్సెలర్ jobకు కంపెనీలో ఉదాహరణకు, Santhora Health & Wellness Private Limitedలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ కౌన్సెలర్ రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: Santhora Health & Wellness Private Limited వద్ద 1 కౌన్సెలర్ ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ అమ్మకాలు / వ్యాపార అభివృద్ధి jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ కౌన్సెలర్ Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ కౌన్సెలర్ jobకు 09:00 AM - 06:00 PM టైమింగ్ ఉంటుంది.